Terms and Conditions

Zentours.cn Terms of Service

By participating in any Zentours.cn (“we”, “us”, “our” or “the Company”) activity, you agree to the following Terms, Conditions, Waiver, and Release of Liability on behalf of yourself and all individuals you have booked and paid for.

Payment

Zentours.cn requires full payment at the time of booking via PayPal. This is the only way to guarantee your selected date and time. If any balance remains due at the start of your tour, it must be paid in cash before the tour begins.

Cancellation Policy

(1) Full Refund: Cancellations made at least 24 hours before the tour start time are eligible for a 100% refund. However, if payment was made via PayPal or PayPal-authorized credit card services, a 4.4% transaction fee will be deducted, as PayPal or PayPal-authorized credit card services does not refund this fee to us in case of a cancellation. For example, if you paid $100 via PayPal or PayPal-authorized credit card services and cancel at least 24 hours in advance, you will receive a refund of $95.60 after a $4.40 processing fee.

(2) No Refund: Cancellations made less than 24 hours before the tour start time, or failure to show up, will not be eligible for a refund.

Weather Conditions and Acts of God

Zentours.cn operates tours in all weather conditions, including rain, snow, and sunshine. We advise you to dress appropriately and carry an umbrella if needed. In the event of extreme weather (e.g., hurricanes), we will offer to reschedule your tour to another available date. If rescheduling is not possible or preferred, we will provide a full refund.

Modification or Cancellation Due to Zentours.cn

Zentours.cn reserves the right to modify the date of any booking, or cancel a tour at any time. In either case, a full refund is available if the customer is unable to alter their dates.

Allergies & Dietary Requirements

We cannot guarantee the availability of special dietary options or the absence of potential allergens. While we strive to accommodate vegetarians and guests with food allergies, Zentours.cn is not responsible for any allergic reactions or dietary restrictions. It is the sole responsibility of the customer to manage their own dietary needs.

Health & Safety

Zentours.cn assumes no liability for participants' health, including but not limited to pre-existing conditions or any health issues that arise during or as a result of participation in our activities. While we will make every effort to assist in the event of a medical emergency, Zentours.cn is not responsible for any associated costs or any resulting impact on your health.

Zentours.cn reserves the right, at its sole discretion, to decline or remove any customer whose health or behavior disrupts the operation of an activity or affects the welfare or enjoyment of other participants.

Zentours.cn is not responsible for any food or beverages consumed during its tours. We act solely as a consultant in arranging logistics, transportation, venue visits, and other services and do not assume liability for accidents, delays, injuries, loss, or damage caused by any company, organization, or individual involved in transportation, service provision, or tour arrangements. Additionally, we are not responsible for any incidents arising from the actions or negligence of restaurants, shops, or their employees.

Zentours.cn is not responsible for exposure to COVID-19 or any other viruses in public places where people are present. By participating in a tour, you and all guests voluntarily assume all risks related to such exposure and agree not to hold Zentours.cn, its contractors, employees, or affiliates liable. You also agree to take all necessary precautions to protect yourself and others, including but not limited to wearing a face covering, washing hands frequently, using hand sanitizer, and refraining from joining a tour if feeling unwell or exhibiting symptoms.

Pregnancy and Other Medical Conditions

Pregnancy is considered a medical condition and must be disclosed at the time of booking. We may refuse to carry women who are over 24 weeks pregnant and individuals with certain medical conditions if reasonable accommodations cannot be provided.

Insurance

Zentours.cn strongly encourages all guests to obtain adequate health insurance before participating in any of our activities. Additionally, we recommend purchasing a separate travel insurance policy to protect yourself and your belongings while traveling.

Waiver and Release of Liability & Claims

By purchasing tickets for and/or participating in any activity offered by Zentours.cn, you acknowledge, understand, represent, warrant, and agree to the following, with the understanding that Zentours.cn will rely on these representations:

• You voluntarily choose to participate in the activity offered by Zentours.cn;
• You are in good health and do not have any physical or mental conditions, illnesses, food allergies, or disabilities that would make you particularly susceptible to injury or harm while participating in the activity;
• You fully understand and accept all risks associated with your participation, including but not limited to exposure to unfavorable weather conditions, food-related illnesses, injuries (such as those resulting from self-inflicted accidents, interactions with other participants, transportation incidents, or pedestrian hazards), and even the risk of death;
• You grant Zentours.cn the irrevocable, sublicensable right to use your name, likeness, photograph, and/or image for any commercial or non-commercial purpose, in any media now known or developed in the future, in perpetuity and worldwide, without any further obligation or compensation to you;
• Your participation in the tours is solely at your own risk. On behalf of yourself and any person or entity claiming through or on your behalf, you hereby fully and unconditionally release and discharge Zentours.cn, along with its affiliated entities, past and present employees, owners, officers, members, managers, partners, contractors, insurers, representatives, and agents (collectively, the “Released Parties”), from any and all claims, actions, damages, liabilities, losses, costs, and expenses arising from or related to your participation in the tours. This includes, but is not limited to, claims for death, injury, or loss or damage to you, others, or property, regardless of whether such injury, loss, or damage was caused by the negligence of Zentours.cn or any of the Released Parties.

Furthermore, you agree to defend, indemnify, and hold harmless the Released Parties from any and all liabilities, claims, actions, damages, expenses (including, but not limited to, attorney’s fees), and losses of any kind arising from or related to your participation in the tours.

• You waive any claims against Zentours.cn and its representatives and agree not to seek compensation from them for any personal injury, illness, or death suffered by you, or for any loss of or damage to property, arising from your participation in the activity.
• Zentours.cn and its representatives shall not be responsible for any expenses or liabilities resulting from civil unrest, labor disputes, war or threats of war, acts of terrorism, government restrictions, adverse weather conditions, theft, fire, illness, or any other circumstances beyond their control.
• You acknowledge that Zentours.cn is not responsible for any food or beverages consumed during its tours. Zentours.cn acts solely as a consultant in arranging tours, transportation, venue visits, and other services and does not assume liability for accidents, delays, injuries, loss, or damage caused by any company, organization, or individual involved in transportation, service provision, or tour arrangements. This includes, but is not limited to, the actions or negligence of any restaurant, shop, or their employees.

Right to Distribute Media

By participating in Zentours.cn tours, you grant the Company an irrevocable, royalty-free, worldwide license to take photos and videos during its tours in which you may appear (the “Material”). The Company has the right to reproduce, distribute, broadcast, exhibit, edit, digitize, or otherwise use the Material in any form of media, whether currently existing or developed in the future. This includes, but is not limited to, incorporating the Material into the Company’s website, catalogs, books, brochures, magazines, or any other publications, as well as informational, commercial, promotional, or advertising materials.

This usage is strictly limited to the Company’s own business-related promotional purposes and cannot be transferred to third parties for commercial use or used for any purpose unrelated to the Company's travel business.

You acknowledge and agree that the Company shall be the exclusive owner of all rights, title, and interest in the Material, including any derivative works created from it, and holds the full copyright thereof.

Intellectual Property Rights

All intellectual property rights related to the website—including, but not limited to, text, graphics, software, photographs, images, videos, audio, trademarks, and logos—are owned by Zentours.cn or its licensors. Except as expressly provided under these Terms of Use, you are granted only a limited, non-exclusive license to access and use the website for its intended purpose.

You acknowledge and agree that your use of the website does not grant you any ownership or other rights in relation to Zentours.cn’s intellectual property or that of its licensors. Any unauthorized use, reproduction, distribution, or modification of the website’s content is strictly prohibited.

Privacy Policy

Zentours.cn Privacy Policy

Why We Collect Your Personal Data

To provide you with the best possible travel experiences and services, Zentours.cn (“we”, “us”, “our” or “the Company”) collects certain personal information. This data enables us to fulfill your booking requests, deliver high-quality service, and improve our offerings to better meet your needs.

Data Collection Methods

We collect your personal data primarily when you voluntarily provide it through our website forms, registrations, emails, or during service bookings. Additionally, we may gather certain data automatically from the devices you use to access our website, such as IP addresses and browser settings. This helps us enhance your user experience and maintain service consistency. Furthermore, during our tours, we may capture photos and videos in which you may appear.

Types of Data We Collect

Booking Information: Name, email, phone number (if applicable), passport details, and health-related information necessary for your booking.

Preferences: Interests: Dietary requirements, accommodation needs, and other travel preferences.

User-Generated Content: Feedback, travel stories, and images you choose to share with us.

Account Information: Unique identifiers such as usernames and account numbers.

Billing Details: Payment information, including credit card details and billing addresses.

Photos and videos: Images and videos taken during our tours (“Promotion Materials”) in which you may appear.

How We Use Your Information

Your data is used to:

• Custom design trips that cater to your interests.
• Secure travel arrangements such as flight and hotel bookings, especially in regions requiring special permits.
• Continuously improve our website based on your feedback.
• Enhance our customer service capabilities.
• Complete transactions securely and confidentially.
• Send you newsletters, with the option to unsubscribe at any time.
• Potentially be used in promotional materials strictly for the Company's travel business-related marketing and outreach efforts.

Data Protection

Your personal information is strictly safeguarded. We do not share it with third parties without your explicit consent, unless required by law. Our robust security measures are in place to prevent unauthorized access and misuse of your data.

Specifically regarding promotional materials, we ensure that this usage is strictly limited to the Company's own business-related promotional purposes. It cannot be transferred to third parties for commercial use or used for any purpose unrelated to the Company's travel business.

External Links and Third-Party Responsibilities

Our website may contain links to external sites that operate under their own privacy policies. We are not responsible for the data protection practices or content of these third-party sites.

Your Responsibilities

If you provide us with personal data about other individuals in your group, you must ensure they understand and consent to this privacy policy. Additionally, with your consent, we may publish travel content you share with us on our platforms for others to view.

Contacting Us

If you have any inquiries or concerns about our privacy practices, please reach out to us at booking@Zentours.cn.

Amendments to This Policy

Zentours.cn reserves the right to modify this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your data.